Electricians in New York City know that managing their time is a job in itself. Signpost, a local company led by CEO Lucas Wilson, is helping electricians get some of the time back with AI voice receptionists. The technology can handle calls while electricians are out in the field, up on ladders, or deep into a service job. So, is an AI receptionist a good fit for electricians? Keep reading to learn about what it can do and why more electricians are starting to see it as an essential part of their business.
It is Always Available
Most electricians do not have the luxury of sitting behind a desk waiting for the phone to ring. You might be out fixing panels, running wires, and solving problems. Often, your hands are full and you do not have time to answer a call.
An AI receptionist answers calls instantly, around the clock. Thus, you never miss a potential customer. The AI picks up with a professional greeting, finds out what the caller needs, and makes sure you get the message.
It Handles Emergencies with Calm and Clarity
Electric work often involves urgent calls. Situations such as power outages, tripping breakers, and burning plastic cannot wait for a callback. AI voice receptionists can be trained to recognize emergency keywords and flag these calls as high-priority. You can set the system to forward urgent requests straight to your phone or send a real-time alert, so you know which calls need your immediate attention.
It Schedules Jobs and Sends Confirmations
AI receptionists can connect directly to your scheduling software and help book jobs without any back-and-forth. The AI can offer open time slots, take caller information, and send out a confirmation.
It Filters Out the Time-Wasters
Not every call that comes in is a paying customer. Some are spam or vendors trying to sell something. Some are people looking for a free consultation with no intent to hire.
AI voice receptionists can be programmed to screen these types of calls. They ask the right questions to find out who is serious and who is not. This way, only spend your time on the people who may book your services.
It Speaks the Customer’s Language
In New York, your customers might speak Spanish, Mandarin, or another language besides English. Some AI voice receptionist systems are multilingual. This means they can understand and respond in different languages, making it easier to serve a diverse customer base. This is a huge plus in neighborhoods where English is not always the first language spoken. It also makes your business look more inclusive and professional.
It Works Even While You Are On the Job
The AI takes over while you are busy on the job. It answers, listens, and asks the right questions. It either books the job or passes along a clear, detailed message. Everything has been handled when once you are done and check your phone. You know who called, what they need, and what the next step is.
It Easy to Set Up and Customize
You can customize the voice, the greeting, and the types of questions the AI asks. You can also add information about a new service, update your work hours, or change your voicemail flow for holidays.
Lucas Wilson and his team built the platform specifically with small business owners in mind. You do not need to be a technology expert to use it. Everything is designed to save you time and make your business more efficient.
It Does Not Need to Be Trained
Hiring a human receptionist means training them, managing them, and hoping they show up every day. But an AI receptionist starts functioning after it has been set up. It does not require training or need to remember every detail.